Careers

Emergency Family Shelter Program Director

Location:

Bronx and Lower East Side

Summary of the Position:

The program director is responsible for the day-to-day management of our emergency family shelter program both in the Bronx and the Lower East Side.  Nazareth’s program has two components. Thorpe House is a licensed, Tier II family shelter located in the Bronx  that serves 16 families with dependent children.  The program director oversees the full spectrum of activities and functions offered at  the site.  The program director will manage services that  include case management,  rehousing and also provide enrichment programming for adults and children.  Additionally, the program director will oversee the emergency family shelter program component of our mixed use residences on the Lower East Side.  This program  serves 13 families with dependent children who require intensive case management and  housing search services.   This is an excellent leadership opportunity for a dedicated social services professional to lead in homeless services.

Responsibilities:

  • Ensures that Emergency Family Shelter programming provides high quality and effective case management, housing counseling and programs that assist residents in moving to stability and permanent housing.
  • Directly supervises all case management and housing counseling services provided to shelter residents.
  • Co-ordinates and manages daily operations and maintenance with Director of Asset Management
  • Ensures continuous coverage during all shelter shifts, which may include on-call responsibilities.
  • Ensures compliance with all agency and Nazareth policies and procedures.
  • Effectively supervises staff and provides guidance, advice and counsel on professional development; conducts one-on-one supervisory sessions with staff to maximize staff performance and ensure program goals are met.
  • Provides orientation and training to all new hires and periodic refresher training to all shelter employees.
  • Submits program summary reports and data to funding sources and Board of Directors prior to the due dates.
  • Manage disbursement of petty cash, program Metrocards in accordance with organization policies.
  • Conducts program evaluation and monitoring; makes recommendations for program improvements.
  • Attends off-site meetings, trainings, and conferences led by agency partners and professional organizations.
  • Coordinates volunteer training and oversees volunteers in shelter.
  • Build and maintain relationships with community partners  to strengthen referral base for services provided.

Qualifications:

  • Master’s Degree in Social Work, Mental Health, Counseling Psychology or other related field preferable.  Bachelor’s degree in Social Work, Mental Health, Counseling Psychology or related field with at least five (5) years of experience in the human services sector with three (3) years of supervisory experience.
  • Experience and knowledge in the homeless services sector, case management, mental health, substance use and permanent supportive housing experience.
  • Knowledge of EBP such as trauma informed care, strength-based case management, boundary setting, family centered case management preferred
  • Preference given to those with CARES or other case management system experience
  • Flexible work schedule to include some evenings and/or weekends as needed
  • Bi-lingual English/Spanish required

Skills required:

  • Proven ability to work independently as well as effectively as a team member
  • Detail oriented with strong organizational skills
  • Excellent  problem solving, written and oral communication skills.
  • Able to manage difficult situations and make interventions and seek outside assistance as needed
  • Ability to identify and implement best case management practices for the organization
  • Ability to solve problems, make decisions, resolve conflicts and listen.
  • Strong ability to effectively resolve and cope with immediate crisis situations
  • Strong computer skills: CARES, AWARDS, Microsoft Office, Google.

How to apply:

Please submit the following via email only to: jobs@nazarethhousingnyc.org

● A cover letter explaining your interest in the position and how you see yourself contributing to our mission.
● A current resume or CV

Emergency Shelter Case Manager

Location:

Bronx

Summary of the Position:

The Case Manager (CM) is a member of a team of social service professionals that provides critical services in an emergency family shelter environment. The CM works with residents providing intensive case management, advocacy and self-sufficiency building. Supporting families in employment, benefits and resource building, the case manager’s end goal is to enable families to return to stable, permanent housing. To ensure compliance with various agency contractual requirements, the CM must maintain detailed case files including intake, assessments, unit inspections and DHS reporting. The CM should have a sound working knowledge of social service programs available to strengthen families in New York City including HRA, health, employment and financial literacy. The position includes one Saturday/Sunday a month on site to provide intensive case management support in partnership with other staff members.

Responsibilities:

Supportive Services
● Provide comprehensive case management services which include, but are not limited to: holistic intakes and assessments, providing appropriate resources, tools, and counseling to assist households in achieving their case plan goals.
● Deploy strength-based case management practices to assist clients in achieving their goals. Areas to be evaluated include: independent living skills, employment readiness, referrals to community providers for substance abuse, mental health care and other services needed for clients to achieve ILP goals.
● Develop Individualized Living Plans (ILP) for each household based on comprehensive assessment
● Actively engage with clients to assess client progress against goals and to ensure ILP outcomes are met or changed as appropriate.
● Make referrals for required services as identified in the ILP and ensure that referrals are completed; track and document client progress.
● Assess benefit eligibility and assist clients to enroll in all relevant programs (SNAP, SSI, HRA etc.)
● Assist client to develop household budgeting skills and refer for credit repair or financial coaching as needed
● Conduct unit inspections, reviews results with client and develops corrective action plan as needed
● Collaboratively work with Housing Specialist team to identify and secure permanent housing options as well as ensure client compliance with housing search protocols.
● Conduct crisis and risk assessments in consultation with supervisor/ team; refer to outside agencies as appropriate.

Case Administration
● Complete progress notes on every face to face/ telephone contact with client or collateral contact in real-time
● Collect and maintain all necessary documentation needed to support assistance provided and meet social services programs’ policies and requirements
● Work closely with other organization programs or departments to maximize participant outcomes, program goals, and organization mission
● Document and maintain up-to-date information on services provided to households in CARES and
Foothold/AWARDS in real-time of household interaction or case development
● Complete program reporting as mandated by agency partners or program director
● Maintain electronic and hard copy case records; ensure all relevant documentation filed in client chart

Required Qualifications:
● A bachelor’s degree in Social Work or a related field with a minimum of two years experience in casework (or approved equivalent) and/or working with homeless families in Tier II settings
● Experience and knowledge in homeless services sector, case management, mental health, domestic violence, substance use and permanent supportive housing experience
● Knowledge of EBP such as trauma informed care, strength-based case management, boundary setting, family-centered case management preferred
● Knowledge of entitlement benefit programs and processes to enroll in and maintain such supports
● Preference is given to those with CARES or other case management system experience
● Ability to identify and implement best case management practices for the organization
● Bi-lingual English/Spanish required
● Flexible work schedule to include some evenings and/or weekends as needed

Skills Required:
● Highly motivated self- starter with the ability to coordinate multiple projects/ tasks simultaneously in a high-pressure environment
● Detail-oriented with strong organizational skills
● Proven ability to work independently as well as effectively in a team environment
● Excellent written and verbal communication skills
● Strong computer skills: CARES, AWARDS, Microsoft Office, Google and other database software used to track service delivery
● Ability to manage difficult situations and make interventions and seek outside assistance as needed
● Strong ability to effectively resolve and cope with immediate crisis situations

How to apply:

Please submit the following via email only to: jobs@nazarethhousingnyc.org

● A cover letter explaining your interest in the position and how you see yourself contributing to our mission.
● A current resume or CV

If you are interested in joining a team of passionate individuals fighting for a better New York, send your resume and cover letter to:

jobs@nazarethhousingnyc.org.

Our Values

  • Self-Sufficiency

    Responsibility

    Well-Being

  • Integrity

    Diversity

    Compassion