Careers

Client Care Coordinator

Location: Thorpe House, Bronx, NY

Summary of the Position:

The Client Care Coordinator is responsible for the overall delivery and coordination of mental health and related services for homeless families. The Client Care Coordinator will enhance existing services to include a thorough assessment of families’ long term goals at intake and collaborate with the case management team to set achievable goals and establish linkages within the community to ensure the family’s successful transition to independent living. Thorpe House is a licensed, Tier II family shelter located in the Bronx that serves 16 families with dependent children.

Nazareth Housing, a not-for-profit community-based organization, is committed to the promotion of housing stability and economic independence among low-income families and individuals of New York City through the provision of homelessness prevention services, emergency family shelter, supportive housing, and urgent needs assistance. Since 1983 we have been opening doors, transforming lives, and unlocking human potential.

Responsibilities
  • Complete a comprehensive bio-psychosocial assessment with each family to understand strengths and service needs.
  • Facilitate team review/discussion of the bio-psychosocial assessment.
  • Improve access to mental health services to families in shelter.
  • Provide outreach services, crisis intervention, risk assessment, safety planning and psycho education to families.
  • Provide short-term counseling as needed.
  • Make appropriate referrals and facilitate linkages between mental health providers, government agencies and other related community based services as needed.
  • Develop and maintain up-to-date information and resources to meet the diverse social services and housing needs of the families.
  • Engage the families and individuals in short-term counseling, groups, and workshops as relevant to address family issues, enhance life skills etc.
  • Facilitate workshops and groups for children to address issues of trauma regarding bullying; stigma of living in a shelter; conflict resolution and anger management issues; isolation, etc..
  • Collaborate with DOE, medical and mental health providers, Early Intervention programs, ACS, etc., to ensure the needs of children are addressed.
  • Participate in family meetings with case management and housing staff to discuss planning efforts and progress
  • Assist clients with completing applications for supportive housing, advocate on behalf of the clients to ensure that they receive appropriate subsidies and accompany residents to supportive housing interviews when necessary.
  • Upon linkage to permanent housing complete and discuss exit plan with family and provide family with referrals and supportive services identified in the new community.
  • Varied work schedule based upon client and group scheduling needs. On call weekend coverage on a rotation.
Qualifications
  • LMSW (or must obtain within first 90 days of employment) or Licensed Mental Health Specialist
  • Bi-lingual (English/Spanish)
  • Experience working with Homeless populations, families and children required.
  • Minimum of three years in social services, counseling, crisis intervention, family services or homeless services.
  • Demonstrated experience facilitating group therapy and providing individual counseling.
  • Ability to identify and implement best case management practices for the organization
  • Proven ability to work independently as well as effectively as a team member
  • Detail oriented with strong organizational skills
  • Excellent problem solving, written and oral communication skills.
  • Ability to solve problems, make decisions, resolve conflicts and listen effectively.
  • Strong computer skills: CARES, AWARDS, Microsoft Office, Google suite.

Salary: Commensurate with experience

To apply for this position send a current resume and cover letter explaining your interest in the position and how you see yourself contributing to our mission to jobs@nazarethhousingnyc.org

Due to the high volume of applicants, only qualified candidates will be contacted.

Nazareth Housing is an Equal Opportunity Employer/Program.


Housing Services Specialist

The Housing Services Specialist, an integral member of the Social Services Team at Thorpe Family Residence, a TIER II program based in the Bronx, works with all adult clients in the Emergency Family Shelter program in their search for permanent housing.

Reports to: Program Director

Location: Bronx

Job Description

The Housing Services Specialist is responsible for supporting the permanent housing search of families residing at Thorpe Residence by coordinating all housing search activities leading to successful placement of families in permanent housing.

Housing and family assessment case management skills needed include:

  • Knowledge of all City, State and Federal housing assistance programs.
  • Maintain detailed information database of the NYC housing market.
  • Ability to work closely with the Emergency Family Shelter Services Team (Case Manager, Case Aide, Residential Coordinator, Program Director and Director of Social Services) to assess the housing needs of each resident family.
  • Develop a case plan with realistic objectives and action steps towards the goal of permanent housing.
  • Meet weekly with all adult residents to monitor and evaluate housing search activities.
  • Fully document all services in CARES and Foothold AWARDS programs.
  • Coordinate housing search with all involved agencies including HPD, NYCHA, Section 8, Low Income and assist with housing applications.
  • Maintain working relationship with network of landlords and realtors.
  • Arrange apartment viewings and interviews with landlords, escort clients to apartment viewings as needed.

Responsible for Shelter Unit Care:

  • Arrange, along with the Program Director, weekly inspections of each  transitional housing unit for cleanliness & maintenance.
  • Coordinate Move-In/Move-Out inspections.
  • Teach participants housekeeping skills as needed.
Qualifications
  • Bachelor’s degree, plus minimum 3 years experience working with homeless families in Tier II settings.
  • Bilingual English/Spanish
  • Computer proficiency with case management system experience. Knowledge of CARES and Google Drive.
  • Must work one Saturday/month on a modified shift.
  • Excellent communication skills (verbal and written) with ability to build strong collaborative relationships with staff, landlords and partner agencies.

To apply for this position send a current resume and cover letter explaining your interest in the position and how you see yourself contributing to our mission to jobs@nazarethhousingnyc.org

Nazareth Housing is an Equal Opportunity Employer/Program.


Domestic Violence and Homelessness Prevention Coordinator

The Domestic Violence and Homelessness Prevention Coordinator is responsible for the day-to-day case management for households seeking Domestic Violence services and Homelessness Prevention. This position is expected to: (1) aid individuals and/or families requiring social service assistance; (2) in collaboration with clients interview/ evaluate applicants for services and formulate service plans to include short-term and long-term client goals; (3) assist clients in identifying and locating community resources.

Reports to: Program Director

Location: Bronx

Job Description

Domestic Violence:

  • Provide case services and crisis intervention to victims of domestic violence;
  • Conduct client-centered safety assessments and help clients prepare risk management plans;
  • Collaborate with partners to ensure services are streamlined;
  • Provide emergency practical assistance including transportation, emergency food, and emergency cell phones and referrals for financial aid and lock replacement;
  • Provide information and references for services such as shelter, long-term counseling, public assistance and other entitlements, and support with applications;
  • Participate in staff meetings, community meetings and relevant training and seminars;
  • Perform data entry into a computerized record keeping system; and
  • Various other duties to be determined by manager.

Homelessness Prevention:

  • Provide direct services to clients, including intake, engagement, assessment, referral, service plan development, advocacy, counseling, exit summaries and follow-up.
  • Monitor and document client progress toward service plan goals.
  • Document all interactions with, or on behalf of, clients.
  • Provide general clerical support, including filing, faxing, word processing, typing, photocopying and sorting mail.
  • Report to, and meet with, the manager on a monthly basis.
  • Complete program reports on a monthly basis or more frequently as required.
  • Assist with special projects as assigned.
  • Perform additional duties as assigned by manager.

Specific Job Responsibilities:

  • Conduct intake and assessment to determine client eligibility based on the risk of eviction and vulnerability, and understand events that precipitated the crisis leading to eviction proceedings.
  • Develop a customized service plan that will be agreed with SHPP staff and implementation of specific actions identified in the service plan.
  • Assist the client to obtain necessary documentation for court process and for accessing rental income subsidies or other forms of additional income.
  • Maintain up to date clients’ case files and database entries, as well as regular contact with clients via office visits, telephone contact, and home visits.
Qualifications
  • Bachelor’s degree in Social Work, Mental Health, Counseling Psychology or related field with at least two (2) years of experience in the human services sector field.
  • Experience and knowledge in the homeless services sector, case management, mental health, substance use and permanent supportive housing experience.
  • Knowledge of EBP such as trauma-informed care, strength-based case management, boundary setting, family-centered case management preferred
  • Preference is given to those with Foothold/AWARDS or other case management system experience
  • Flexible work schedule to include one evening per week and one Saturday per month
  • Bi-lingual English/Spanish required
Skills
  • Proven ability to work independently as well as efficiently as a team member
  • Detail oriented with strong organizational skills
  • Excellent problem solving, written and oral communication skills.
  • Able to manage stressful situations and make interventions and seek outside assistance as needed
  • Ability to identify and implement best case management practices for the organization
  • Ability to solve problems, make decisions, resolve conflicts and listen.
  • Strong ability to effectively resolve and cope with immediate crisis situations
  • Strong computer skills: CARES, AWARDS, Microsoft Office, Google.

To apply for this position send a current resume and cover letter explaining your interest in the position and how you see yourself contributing to our mission to jobs@nazarethhousingnyc.org

Nazareth Housing is an Equal Opportunity Employer/Program.


If you are interested in joining a team of passionate individuals fighting for a better New York, send your resume and cover letter to:

jobs@nazarethhousingnyc.org.

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